Introduction to Human Resource Management

            

ICMR India ICMR India ICMR India ICMR India RSS Feed



Img: 1 2 3

Details


Textbook:
Pages : 349;Paperback;
210 X 275 mm approx.

Workbook:
Pages : 267;Paperback;
210 X 275 mm approx.

Pricing


Textbook Price: Rs. 750;
Workbook Price: Rs. 700;
Available only in INDIA

Detail Table of Contents

Click below to view
HTML            PDF

Buy Now


Please allow 5 to 10 days for delivery.


Intro to Human Resource Management, Textbook, Workbook



Quality Circles : Chapter 19

Quality circles which have been popularized by Japanese firms are being used all over the world because of the benefits that accrue to the firm. A quality circle involves participation from a small group of employees doing the same type of work. They meet regularly to identify, analyze and solve the problems that arise during the course of their work and their association with the organization.

The basic objectives of quality circles are to develop and utilize human resources effectively, to develop quality products, improve the quality of work life and sharpen and utilize an individual's creative abilities. There are different steps involved in the development of quality circles from getting started to problem-solving. Communicating the importance of quality circles to the employees is of prime importance. The next step is the composition of a quality circle. Then the stage of initial problem solving through which employee suggestions are presented, follows. The suggestions are then evaluated and the best one, chosen by consensus, is implemented. Various techniques like brainstorming sessions, fish bone diagram and sampling and charting methods, are used in quality circles. Problems arise in the implementation of quality circles because of lack of understanding regarding the concepts, low education levels and training, delays in execution and operational problems. Most of these problems can be resolved through effective training of employees and management support.

Chapter 19 : Overview


Definition and Concept of Quality Circles, Objectives of Quality Circles, Development and Working of a Quality Circle, Problem Solving Techniques in Quality Circles, Brain-storming Sessions, Cause and-Effect or Fish Bone Diagrams, Sampling and Charting Methods, Solving Issues in Implementing Quality Circles